Terms of Use

Acceptance of These Terms

This website is operated by Concierge Veterinary Hospital of Naples ("Concierge Veterinary Hospital," "we," "us," or "our"). By accessing or using this website, you agree to be bound by these Terms of Use and by our Privacy Policy. If you do not agree with any part of these Terms, please do not use the website.

These Terms apply to all visitors and users of the website, including pet owners who submit forms, request appointments, or contact us through the site.

Not Veterinary Advice

The content on this website — including service descriptions, articles, and general pet-care information — is provided for general informational purposes only. It is not a substitute for professional veterinary examination, diagnosis, or treatment, and it does not create a veterinarian-client-patient relationship.

Always consult a licensed veterinarian regarding any questions about your pet’s health. Never disregard or delay seeking professional care because of something you read on this website.

Emergencies

This website, our contact forms, and our chat feature are not monitored in real time and must never be used to report a veterinary emergency.

If your pet is experiencing a medical emergency, call us directly during business hours or contact the nearest emergency veterinary facility immediately.

Permitted Use of the Website

You may use this website only for lawful purposes and in a way that does not infringe the rights of, or restrict the use of, the website by others. You agree not to:

• Submit false, misleading, or fraudulent information through any form;
• Use the website to transmit spam, malware, or other harmful code;
• Attempt to gain unauthorized access to any part of the website or its underlying systems;
• Copy, reproduce, or republish website content without our written permission;
• Use any automated means to scrape, harvest, or collect information from the website.

Forms, Appointment Requests & Submissions

Our website allows you to submit contact messages, appointment requests, new-patient registration, prescription-refill requests, surgical-consent information, and similar communications. Submitting a form is a request only and does not confirm an appointment, treatment, prescription, or any other service.

All requests are subject to review and confirmation by our staff. Information you provide must be accurate and complete; treatment and refill decisions remain at the professional discretion of our veterinary team.

Prescription Refills & Online Pharmacy

Prescription-refill requests submitted through this website are reviewed and must be approved by a veterinarian before any medication is dispensed. Our online pharmacy and certain financing tools are operated by third-party providers under their own terms and policies, and we are not responsible for their content, products, or services.

Intellectual Property

All content on this website — including text, graphics, logos, photographs, icons, and the overall design — is the property of Concierge Veterinary Hospital of Naples or its licensors and is protected by applicable intellectual-property laws. You may not use, reproduce, or distribute any of this content without our prior written consent.

Third-Party Links

This website may contain links to third-party websites, including our online pharmacy, financing partners, mapping services, and social-media profiles. These links are provided for your convenience only. We do not control and are not responsible for the content, privacy practices, or availability of any third-party site.

Disclaimers & Limitation of Liability

This website is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied. We do not warrant that the website will be uninterrupted, error-free, or free of harmful components, or that the information on it is complete or current.

To the fullest extent permitted by law, Concierge Veterinary Hospital of Naples and its owners, staff, and affiliates will not be liable for any indirect, incidental, or consequential damages arising out of your use of, or inability to use, this website.

Indemnification

You agree to indemnify and hold harmless Concierge Veterinary Hospital of Naples and its owners, staff, and affiliates from any claims, losses, or expenses arising out of your misuse of the website or your violation of these Terms.

Governing Law

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law principles. Any dispute relating to these Terms or your use of the website will be subject to the exclusive jurisdiction of the state and federal courts located in Collier County, Florida.

Changes to These Terms

We may update these Terms of Use from time to time. Changes become effective when posted on this page, and the "Last updated" date above will reflect the most recent revision. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.