Privacy Policy
Your trust matters to us. This policy explains how we collect, use, and protect the information you share through our website.
Last updated June 25, 2026Overview
Concierge Veterinary Hospital of Naples ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through this website, how we use and protect it, and the choices you have. By using the website, you consent to the practices described here.
Information We Collect
We collect information you voluntarily provide when you use our website, primarily through our forms and contact tools. Depending on which form you use, this may include:
- Your name and your pet’s name;
- Contact details such as email address, phone number, and mailing address;
- Appointment requests, messages, and the reason for your inquiry;
- New-patient registration details and household information;
- Prescription-refill details and medication information;
- Surgical-consent and authorization information;
- Any information you choose to include in our chat feature or email.
We may also automatically collect limited technical information, such as your browser type, device, and general usage data, through standard web technologies.
How We Use Your Information
We use the information we collect to:
- Respond to your messages, requests, and appointment inquiries;
- Provide and coordinate veterinary care and related services;
- Process registration, refill, and consent requests;
- Communicate with you about your pet and our services;
- Maintain, improve, and secure our website.
Forms & Email Communications
When you submit a form on our website, your information may be sent to our practice inbox so we can respond. Email is not a fully secure method of communication; please avoid sending sensitive information you would prefer to keep confidential, and contact us by phone for urgent or private matters.
Data Security
We take reasonable measures to protect the information collected through our website. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain the information we collect for as long as necessary to provide our services, comply with our legal and recordkeeping obligations, resolve disputes, and enforce our agreements.
Your Choices & Rights
You may contact us at any time to ask about the information we hold, to request corrections, or to ask that we delete information where we are able to do so. You may also opt out of non-essential communications by letting us know.
Children’s Privacy
This website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.
Third-Party Services & Links
Our website includes links to and tools from third parties — including our online pharmacy, financing partners, mapping services, and social-media profiles. Their handling of your information is governed by their own privacy policies, which we encourage you to review.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes become effective when posted on this page, and the "Last updated" date above will reflect the most recent revision.
Questions?
If you have any questions about this page, please reach out — we’re happy to help.